Shipping policy

We ship with Australia Post from Suffolk Park, NSW.

Dispatch

We pack and dispatch Monday to Friday, excluding public holidays. Orders are dispatched the next business day after they're placed. Orders placed over a weekend or a public holiday go out on the next business day.

You'll get a confirmation email when your order is placed, and a second email with tracking as soon as it's on its way.

Australia

Shipping is calculated at checkout based on your address, so you see the real Australia Post price before you pay. You'll usually be offered:

Parcel Post — typically 2–6 business days depending on where you are.
Express Post — typically 1–3 business days.

Free shipping on orders of $80 or more. The threshold is met at exactly $80 — two caps qualify.

New Zealand

We ship to New Zealand with Australia Post International. Rates are calculated at checkout based on your address.

Free shipping on orders of $80 or more, the same as Australia.

International delivery times vary and are not guaranteed. As a guide, allow 6–12 business days once dispatched. Any customs duties, taxes or import charges are set by the destination country and are the responsibility of the recipient.

Delivery estimates

Delivery timeframes are estimates provided by Australia Post, not guarantees. Once a parcel is with the carrier, its progress is out of our hands — but if something looks wrong, tell us and we'll chase it with you.

Tracking

Every order ships with tracking. If your tracking hasn't updated for several business days, email hi@piluso.com.au with your order number and we'll open an enquiry with Australia Post.

Incorrect or incomplete addresses

Please check your address carefully at checkout. If a parcel is returned to us because the address was wrong or incomplete, we'll contact you to arrange redelivery at your cost. If you spot a mistake straight after ordering, email us immediately — if it hasn't been dispatched, we can fix it.

Lost or damaged parcels

If your parcel is lost in transit or arrives damaged, contact us with your order number and, where relevant, a photo. We'll work it through with Australia Post and make it right — a replacement or a refund, whichever you prefer.